Effective Date: 21 April 2025

Radoslava Tosheva, trading as Pelota (“Pelota”, “we”, “our”, or “us”), is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit https://pelota.com.au (the “Website”) and use our products or services (collectively, the “Services”).

We are bound by the Australian Privacy Act 1988 (Cth), which governs how we collect, store, and handle your personal information (“Personal Information” or “PI”).

1. Information We Collect

We collect Personal Information that you voluntarily provide when you:

• Submit a contact form via our Website;
• Make a purchase;
• Sign up for our newsletter or mailing list.

This may include:

• Your full name;
• Email address;
• Phone number;
• Any additional information you provide in communications with us.

We do not otherwise collect Personal Information from visitors unless it is explicitly provided.

2. How We Use Your Personal Information

We may use the Personal Information you provide for the following purposes:

• To process and fulfill orders, and to communicate with you about your purchase;
• To respond to your enquiries and provide customer support;
• To send newsletters, marketing communications, and promotional materials (only if you have opted in);
• To operate, improve, and manage our Website and Services;
• To comply with legal obligations, industry standards, or internal policies;
• To enforce our Terms of Use and protect the safety and integrity of our business and users.

We may also aggregate your information with publicly available data or information received from trusted partners to personalise and improve your experience.

3. How We Protect Your Information

While Pelota does not directly store Personal Information on its own servers, data may be stored by trusted third-party providers such as Shopify (our ecommerce platform), and email marketing services. These providers implement appropriate technical and organisational measures to protect your data.

Please note, however, that no internet transmission is ever completely secure. We cannot guarantee the absolute security of your information, and you submit Personal Information at your own risk.

4. Use of Cookies

Cookies are small data files placed on your device when you visit our Website. They help us enhance your browsing experience and analyse Website performance.

You may choose to disable cookies through your browser settings. Disabling cookies may impact some Website functionality. For more information about managing cookies, refer to your browser’s help section.

5. Disclosure of Personal Information

We do not sell, trade, or rent your Personal Information to third parties. We may disclose your information under the following circumstances:

• To third-party service providers (such as payment processors, order fulfilment services, and email marketing platforms) solely to support our business operations;
• If required to do so by law, regulation, court order, or in response to a government request;
• To protect our rights, safety, property, or that of our users or others;
• With your explicit consent;
• In connection with a business transfer, such as a sale, merger, or acquisition.

All service providers are contractually obligated to protect your Personal Information and use it only as necessary to deliver their services.

6. Third-Party Tracking and Analytics

Some content or functionality on our Website may be provided by third parties that use cookies or similar technologies to collect data about your interaction with the Website or our communications (e.g., email opens).

These third parties may use the data for behavioural advertising or analytics. We do not control these tracking technologies, and their use is governed by their respective privacy policies.

7. Marketing Communications & Your Choices

If you provide your email address for marketing or newsletter purposes, you may receive periodic emails from us.

You may opt out at any time by:

• Clicking the “unsubscribe” link at the bottom of our emails; or
• Contacting us at: hello@pelota.com

We will process your request promptly in accordance with applicable laws.

8. Access and Control Over Your Information

You have the right to:

• Access the Personal Information we hold about you;
• Request correction of any inaccuracies;
• Withdraw consent to our use of your information (subject to legal obligations).

To exercise these rights, please contact us at hello@pelota.com.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our business practices. The updated version will be posted on this page with a revised effective date. We encourage you to review this page regularly.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Pelota

https://pelota.com.au
hello@pelota.com.au
0401388098